Legal notice

TERMS & CONDITIONS

Last Updated: July 7, 2026

Welcome to Lenevia ("Lenevia," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website located at https://lenevia.com (the "Website"), as well as any purchases, services, content, products, features, or functionality made available through the Website.

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any additional policies published on the Website.

If you do not agree with these Terms, you must immediately discontinue using the Website.

1. ABOUT LENEVIA

Lenevia is an online wellness brand dedicated to curating high-quality products that promote self-care, beauty, personal wellness, and healthier everyday living.

Our mission is to provide customers with carefully selected products designed to support a balanced lifestyle while delivering a simple, secure, and enjoyable shopping experience.

Lenevia operates as an online retail business. Certain products offered through our Website may be fulfilled and shipped directly by trusted third-party suppliers and logistics partners under a dropshipping fulfillment model.

Although we carefully select our suppliers, fulfillment partners remain independent third parties. Delivery times, inventory availability, and logistics may therefore vary depending on supplier operations and destination.

2. ELIGIBILITY

By using this Website, you represent and warrant that:

  • You are legally capable of entering into a binding agreement under the laws applicable to your place of residence.

  • All information you provide to us is true, complete, and accurate.

  • You will use this Website only for lawful purposes.

  • You will not use our Website in any manner that could interfere with its normal operation or the experience of other users.

If you are accessing the Website on behalf of a business or other legal entity, you further represent that you have the authority to bind that entity to these Terms.

3. ACCEPTANCE OF ORDERS

All products displayed on the Website are subject to availability.

Your submission of an order does not constitute acceptance by Lenevia. Instead, it represents an offer to purchase the selected products.

We reserve the right, at our sole discretion, to accept, decline, limit, or cancel any order for reasons including, but not limited to:

  • Product unavailability;

  • Pricing or typographical errors;

  • Suspected fraud or unauthorized transactions;

  • Payment verification issues;

  • Shipping restrictions;

  • Violations of these Terms;

  • Circumstances beyond our reasonable control.

If your order is canceled after payment has been successfully processed, an appropriate refund will be issued using the original payment method whenever applicable.

4. PRODUCT INFORMATION

We make every reasonable effort to ensure that product descriptions, specifications, images, pricing, and other information displayed on the Website are accurate.

However, we do not warrant that all descriptions, photographs, colors, dimensions, specifications, or other content are completely accurate, current, or error-free.

Product images are provided for illustrative purposes only. Actual products may vary slightly due to manufacturing differences, screen settings, lighting conditions, or product improvements made by suppliers.

Lenevia reserves the right to modify product descriptions, pricing, availability, specifications, packaging, or product offerings at any time without prior notice.

5. WELLNESS DISCLAIMER

The products offered by Lenevia are intended solely for general wellness, beauty, self-care, and lifestyle purposes.

Information provided on this Website, including product descriptions, articles, blog content, marketing materials, and customer testimonials, is provided for informational purposes only.

Nothing contained on this Website should be interpreted as medical advice, diagnosis, treatment, or professional healthcare guidance.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated in accordance with applicable law.

Individual results may vary depending on numerous personal factors.

Customers who are pregnant, nursing, taking medication, have pre-existing medical conditions, allergies, or other health concerns should consult a qualified healthcare professional before using any product purchased through the Website.

Lenevia makes no guarantee regarding individual outcomes resulting from the use of any product.

6. ACCOUNT REGISTRATION

At this time, customers are not required to create an account in order to browse the Website or complete purchases.

Should account functionality become available in the future, users will be responsible for maintaining the confidentiality of their login credentials and for all activities occurring under their account.

Lenevia reserves the right to suspend or terminate any account that violates these Terms or is suspected of fraudulent, abusive, or unlawful activity.

7. WEBSITE USE

You agree not to:

  • Use the Website for any unlawful purpose;

  • Attempt to gain unauthorized access to our systems;

  • Introduce malware, viruses, bots, or malicious code;

  • Interfere with the operation or security of the Website;

  • Copy, reproduce, distribute, or exploit Website content without prior written authorization;

  • Use automated software, scraping tools, or data extraction technologies without our permission;

  • Misrepresent your identity or impersonate another individual or organization.

Violation of these Terms may result in suspension of access, cancellation of orders, legal action, or other remedies available under applicable law.

PRIVACY POLICY

Last Updated: July 7, 2026

Privacy Policy

Welcome to Lenevia ("Lenevia," "we," "our," or "us").

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit https://lenevia.com (the "Website") or interact with our services.

By using our Website, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue using our Website.

1. WHO WE ARE

Lenevia is an online wellness brand offering carefully curated wellness, beauty, self-care, and lifestyle products for customers located primarily in the United States.

Website:

https://lenevia.com

Business Owner:

Camilo Alejandro Rodríguez Onofri

Business Address:

Av. Las Condes 14742, Apartment 206 B

Lo Barnechea, Chile

Email:

Rodriguez.c.onofri@gmail.com

2. INFORMATION WE COLLECT

Depending on how you interact with our Website, we may collect the following categories of information.

Personal Information

When you contact us or place an order, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment confirmation details

  • Information included in messages you send us

We collect only the information reasonably necessary to provide our services.

Order Information

When you make a purchase, we collect information relating to your order, including:

  • Purchased products

  • Order number

  • Purchase date

  • Payment status

  • Shipping information

  • Delivery status

  • Customer support communications

Payment card information is not stored by Lenevia.

Payments are securely processed by trusted third-party payment providers such as PayPal.

Technical Information

When you browse our Website, certain technical information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Language preferences

  • Date and time of access

  • Pages visited

  • Referral source

  • Session information

Some of this information may be collected through cookies or similar technologies.

3. HOW WE USE YOUR INFORMATION

We use your information for legitimate business purposes, including:

  • Processing and fulfilling orders

  • Providing customer support

  • Responding to inquiries

  • Sending transactional emails

  • Preventing fraud

  • Verifying transactions

  • Improving our Website

  • Maintaining Website security

  • Complying with legal obligations

  • Managing refunds and returns

  • Communicating important service updates

We do not sell your personal information.

4. LEGAL BASIS FOR PROCESSING

Where applicable, we process personal information based on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent, where required by applicable law

5. PAYMENT INFORMATION

Payments are processed through trusted third-party payment providers.

Lenevia does not receive or store your complete payment card information.

Payment providers process your information in accordance with their own privacy policies and security standards.

6. SHARING YOUR INFORMATION

We may share information only when necessary with:

  • Payment processors

  • Shipping providers

  • Logistics partners

  • Dropshipping suppliers

  • Customer service providers

  • Technology providers

  • Legal or governmental authorities when required by law

Each third party receives only the information necessary to perform its services.

We do not sell or rent personal information to third parties.

7. INTERNATIONAL DATA TRANSFERS

Because Lenevia operates internationally, your information may be transferred to, processed, or stored in countries other than your country of residence.

We take reasonable measures to ensure that any international transfer of personal information is protected by appropriate safeguards consistent with applicable privacy laws.

8. DATA SECURITY

We implement reasonable administrative, technical, and organizational safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, while we strive to protect your information, we cannot guarantee absolute security.

9. DATA RETENTION

We retain personal information only for as long as necessary to:

  • Fulfill contractual obligations;

  • Provide customer support;

  • Comply with applicable legal requirements;

  • Resolve disputes;

  • Enforce our agreements;

  • Maintain business records.

When information is no longer required, it is securely deleted or anonymized where reasonably practicable.

10. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Access your personal information;

  • Correct inaccurate information;

  • Request deletion of your information;

  • Object to certain processing activities;

  • Request restriction of processing;

  • Receive a copy of your personal information where applicable;

  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

11. CHILDREN'S PRIVACY

Our Website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that personal information from a child has been collected without appropriate authorization, we will take reasonable steps to delete such information.

12. THIRD-PARTY WEBSITES

Our Website may, from time to time, contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

Users are encouraged to review the privacy policies of any third-party websites they visit.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time.

Any modifications become effective immediately upon publication on this Website.

The "Last Updated" date at the top of this Privacy Policy indicates the latest revision.

14. CONTACT US

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Lenevia

Email:

contact@lenevia.com

Business Address:

Av. Las Condes 14742, Apartment 206 B

Lo Barnechea, Chile

SHIPPING POLICY

Last Updated: July 7, 2026

Shipping Policy

Thank you for shopping with Lenevia.

We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, prepare, and deliver your orders.

By placing an order through https://lenevia.com, you agree to the terms outlined in this Shipping Policy.

1. ORDER PROCESSING

Orders are processed after payment has been successfully authorized.

Most orders are prepared within 1–3 business days, excluding weekends and public holidays.

During periods of increased demand, promotional events, or holidays, processing times may be longer.

Customers will receive an order confirmation email once their purchase has been successfully placed.

When available, a separate shipping confirmation email including tracking information will be sent after the order has been dispatched.

2. SHIPPING DESTINATIONS

At this time, Lenevia ships exclusively to customers located within the United States.

We reserve the right to expand or modify our shipping destinations at any time without prior notice.

Orders submitted with delivery addresses outside our supported regions may be declined or canceled.

3. FULFILLMENT

Lenevia operates using a dropshipping fulfillment model.

Products may be shipped directly from carefully selected suppliers and logistics partners.

As a result:

  • Items within the same order may arrive in separate packages.

  • Products may ship from different warehouse locations.

  • Delivery dates may vary between products.

  • Packaging may differ depending on the supplier.

This fulfillment method allows us to offer a broader selection of carefully curated wellness products while maintaining competitive pricing.

4. ESTIMATED DELIVERY TIMES

Estimated delivery times are provided for informational purposes only.

Typical delivery within the United States is generally between 5 and 15 business days, depending on product availability, warehouse location, carrier performance, and destination.

Certain products or remote locations may require additional transit time.

Delivery estimates should not be interpreted as guaranteed delivery dates.

5. SHIPPING COSTS

Shipping costs, if applicable, will be displayed during the checkout process before payment is completed.

From time to time, Lenevia may offer promotional free shipping on selected products or orders.

Such promotions may be modified or withdrawn at our sole discretion.

6. ORDER TRACKING

Whenever tracking information is available, customers will receive tracking details by email after the order has been shipped.

Please allow up to 72 hours for tracking information to become active after shipment.

Tracking updates depend on the carrier and may occasionally experience delays.

7. DELIVERY DELAYS

Although we work closely with our fulfillment partners, delivery schedules may occasionally be affected by circumstances beyond our control.

Possible causes include:

  • Carrier delays

  • Severe weather conditions

  • Customs inspections

  • Transportation disruptions

  • High shipping volumes

  • Supplier processing delays

  • Public holidays

  • Force majeure events

Lenevia is not responsible for shipping delays caused by third-party logistics providers or events outside our reasonable control.

8. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information at checkout.

Lenevia is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If an order has not yet entered fulfillment, customers should contact contact@lenevia.com as soon as possible to request an address correction.

Once an order has been processed for shipment, address modifications may no longer be possible.

9. LOST PACKAGES

If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:

  • Verify the shipping address provided.

  • Check with household members or neighbors.

  • Contact the shipping carrier.

  • Wait up to 48 hours, as some carriers may mark packages as delivered before final delivery.

If the issue remains unresolved, please contact contact@lenevia.com and we will assist you in investigating the matter.

10. DAMAGED ITEMS DURING SHIPPING

If your order arrives damaged, customers must notify us within 72 hours of delivery.

To help us resolve the issue promptly, please include:

  • Your order number.

  • Clear photographs of the damaged product.

  • Photographs of the shipping packaging.

  • A brief description of the damage.

After reviewing the information, Lenevia may, at its sole discretion, offer a replacement or an appropriate refund.

11. SEPARATE SHIPMENTS

Because products may originate from different suppliers, orders containing multiple items may be delivered in separate shipments.

Customers will not incur additional shipping charges solely because an order is divided into multiple packages.

12. UNDELIVERABLE ORDERS

Orders returned due to:

  • Incorrect addresses,

  • Refused deliveries,

  • Failure to collect the package,

  • Repeated unsuccessful delivery attempts,

may be canceled or require additional shipping charges before reshipment.

13. CHANGES TO THIS SHIPPING POLICY

Lenevia reserves the right to update or modify this Shipping Policy at any time.

Any changes become effective immediately upon publication on the Website.

The "Last Updated" date indicates the most recent revision.

14. CONTACT US

If you have any questions regarding shipping, please contact us:

Lenevia

Email: contact@lenevia.com

Website: https://lenevia.com

REFUND & RETURN POLICY

Last Updated: July 7, 2026

Refund & Return Policy

At Lenevia, we are committed to providing high-quality wellness products and a positive shopping experience. We carefully review every refund and return request to ensure a fair outcome for both our customers and our business.

By placing an order on https://lenevia.com, you agree to the terms of this Refund & Return Policy.

1. ELIGIBILITY FOR REFUNDS OR REPLACEMENTS

Because our products are fulfilled through trusted third-party suppliers using a dropshipping model, we only offer refunds or replacements under specific circumstances.

You may be eligible for a replacement or refund if:

  • Your product arrives damaged during shipping.

  • You receive the wrong product.

  • Your item arrives with a manufacturing defect.

  • Your order is confirmed lost by the shipping carrier and cannot be delivered.

All requests are reviewed individually.

2. NON-RETURNABLE ITEMS

We do not accept returns or refunds for:

  • Change of mind.

  • Buyer’s remorse.

  • Incorrect product selection made by the customer.

  • Products that have been used, opened, or altered.

  • Normal wear and tear.

  • Minor cosmetic differences that do not affect product functionality.

  • Delays caused by shipping carriers after the order has been dispatched.

  • Incorrect shipping information provided by the customer.

3. DAMAGED OR DEFECTIVE PRODUCTS

If your order arrives damaged or defective, you must notify us within 72 hours after delivery.

To process your request, please send:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product.

  • Photographs of the shipping packaging.

  • Any additional information reasonably requested by our support team.

Failure to provide sufficient evidence may delay or prevent approval of your claim.

4. INCORRECT ITEMS

If you receive an item different from the one ordered, please contact us within 72 hours of delivery.

Once verified, we may offer one of the following remedies:

  • A replacement shipment.

  • A partial refund.

  • A full refund.

  • Another solution deemed appropriate under the circumstances.

The selected resolution will be determined at Lenevia's sole discretion.

5. LOST PACKAGES

If your package is confirmed as lost by the shipping carrier, we may provide:

  • A replacement shipment; or

  • A full refund.

Customers may be asked to cooperate during the carrier's investigation before a claim can be finalized.

6. REFUND METHOD

Approved refunds will be issued using the original payment method whenever possible.

If payment was made through PayPal, refunds will be processed through PayPal.

Refund processing times depend on your payment provider and financial institution and may vary.

Lenevia is not responsible for delays caused by banks or payment processors.

7. RETURN SHIPPING

In most approved cases involving damaged, defective, or incorrect items, customers will not be required to return the product unless specifically instructed.

If a return is required, Lenevia will provide return instructions before any shipment is made.

Products returned without prior authorization may not be accepted.

8. ORDER CANCELLATIONS

Orders may be canceled only before they have entered the fulfillment process.

Once an order has been submitted to our fulfillment partners, cancellation may no longer be possible.

Customers wishing to cancel an order should contact contact@lenevia.com immediately after placing the order.

9. REFUSED DELIVERIES

Refunds will generally not be issued for packages refused by the customer or returned due to:

  • Incorrect address provided by the customer.

  • Failure to collect the package.

  • Repeated unsuccessful delivery attempts.

Additional shipping charges may apply if reshipment is requested.

10. FRAUD PREVENTION

To protect both our customers and our business, Lenevia reserves the right to deny refund requests that appear to be fraudulent, abusive, or inconsistent with this Policy.

Examples include, but are not limited to:

  • Repeated refund requests without reasonable justification.

  • Altered or manipulated photographs.

  • False delivery claims.

  • Chargeback abuse.

  • Misrepresentation of product condition.

Suspected fraudulent activity may be investigated and reported to the appropriate payment provider or relevant authorities where permitted by law.

11. LIMITATION OF LIABILITY

Our maximum liability for any approved claim shall not exceed the purchase price actually paid for the affected product.

Lenevia shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the purchase or use of our products.

12. POLICY CHANGES

We reserve the right to modify this Refund & Return Policy at any time.

Changes become effective immediately upon publication on our Website.

The "Last Updated" date reflects the most recent revision.

13. CONTACT US

If you have questions regarding this Policy or wish to submit a refund request, please contact us:

Lenevia

Email: contact@lenevia.com

Website: https://lenevia.com

MEDICAL & WELLNESS DISCLAIMER

Last Updated: July 7, 2026

Medical & Wellness Disclaimer

Welcome to Lenevia.

The information provided on https://lenevia.com is intended solely for general informational, educational, and wellness purposes.

By accessing or using this Website, you acknowledge and agree to the terms of this Disclaimer.

1. NO MEDICAL ADVICE

The content available on this Website, including but not limited to product descriptions, educational materials, blog articles, images, videos, customer testimonials, social media content, and other materials, is provided for informational purposes only.

Nothing on this Website should be interpreted as medical advice, diagnosis, treatment, or professional healthcare guidance.

The information provided by Lenevia is not intended to replace consultation with licensed physicians or other qualified healthcare professionals.

2. NOT A SUBSTITUTE FOR PROFESSIONAL CARE

Customers should always seek the advice of a qualified healthcare provider regarding any medical condition or health concern.

Never disregard professional medical advice or delay seeking medical attention because of information found on this Website.

If you believe you are experiencing a medical emergency, contact your physician or emergency services immediately.

3. WELLNESS PRODUCTS

Lenevia offers products intended to support general wellness, beauty, self-care, and healthy lifestyle habits.

Unless expressly stated otherwise in accordance with applicable law, our products are not intended to diagnose, treat, cure, or prevent any disease.

Purchasing a product from Lenevia should not be interpreted as establishing any healthcare provider–patient relationship.

4. INDIVIDUAL RESULTS MAY VARY

Every individual is unique.

Product performance and customer experiences may vary depending on numerous factors, including but not limited to:

  • Age;

  • Lifestyle;

  • Nutrition;

  • Existing health conditions;

  • Allergies;

  • Genetics;

  • Proper product use;

  • Environmental conditions.

Accordingly, Lenevia makes no representation or warranty regarding specific outcomes or individual results.

5. ALLERGIES AND SENSITIVITIES

Customers are responsible for carefully reviewing product descriptions, ingredient lists, material specifications, and usage instructions before purchasing or using any product.

If you have known allergies, skin sensitivities, underlying medical conditions, or concerns regarding a product, consult a qualified healthcare professional before use.

Discontinue use immediately if irritation, discomfort, or an adverse reaction occurs and seek appropriate medical advice.

6. PREGNANCY, NURSING, AND MEDICAL CONDITIONS

If you are:

  • Pregnant;

  • Breastfeeding;

  • Taking prescription medications;

  • Receiving medical treatment;

  • Living with chronic medical conditions;

you should consult your healthcare provider before using any wellness product purchased through this Website.

7. CUSTOMER TESTIMONIALS

Customer reviews, testimonials, ratings, photographs, and success stories published on this Website represent individual experiences.

They are provided for informational purposes only and should not be interpreted as guarantees that other customers will achieve the same or similar results.

Individual experiences will vary.

8. PRODUCT INFORMATION

We strive to ensure that all product descriptions, specifications, ingredients, images, and instructions are accurate.

However, manufacturers may update formulations, packaging, labeling, or product appearance without prior notice.

Customers should always read the information provided on the product packaging upon receipt before use.

In the event of any discrepancy, the product packaging shall take precedence over Website content.

9. FITNESS, BEAUTY, AND SELF-CARE CONTENT

Any recommendations related to wellness routines, beauty practices, skincare, relaxation, exercise, or healthy habits are intended solely for general educational purposes.

Such content should not be considered personalized professional advice.

Users remain solely responsible for determining whether any recommendation is appropriate for their individual circumstances.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Lenevia shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of:

  • The use or misuse of any product;

  • Reliance upon Website content;

  • Failure to consult a qualified healthcare professional;

  • Allergic reactions or sensitivities;

  • Improper product use;

  • Individual health outcomes.

Customers assume full responsibility for the use of products purchased through this Website.

11. NO GUARANTEES

Lenevia does not guarantee:

  • Specific health improvements;

  • Beauty outcomes;

  • Weight loss;

  • Pain relief;

  • Emotional well-being;

  • Medical benefits;

  • Therapeutic effectiveness;

  • Any particular individual result.

All products are offered on an "as available" and "as described" basis.

12. CHANGES TO THIS DISCLAIMER

Lenevia reserves the right to modify this Disclaimer at any time without prior notice.

Any changes become effective immediately upon publication on the Website.

The "Last Updated" date reflects the latest revision.

13. CONTACT INFORMATION

If you have questions regarding this Disclaimer, please contact us:

Lenevia

Website: https://lenevia.com

Email: contact@lenevia.com

COOKIE POLICY

Last Updated: July 7, 2026

Cookie Policy

Welcome to Lenevia ("Lenevia," "we," "our," or "us").

This Cookie Policy explains how we use cookies and similar technologies when you visit https://lenevia.com (the "Website").

By continuing to browse or use our Website, you acknowledge that cookies may be used as described in this Policy.

1. WHAT ARE COOKIES?

Cookies are small text files stored on your device when you visit a website.

They help websites function properly, remember your preferences, improve user experience, enhance security, and provide information about website performance.

Cookies do not normally contain information that directly identifies you, but they may be linked to other information that does.

2. WHY WE USE COOKIES

Lenevia uses cookies to:

  • Ensure the Website functions properly.

  • Remember your preferences during your visit.

  • Maintain shopping cart functionality.

  • Improve website performance.

  • Protect against fraudulent activity.

  • Enhance the overall customer experience.

3. TYPES OF COOKIES WE USE

Essential Cookies

These cookies are necessary for the operation of the Website.

Without these cookies, certain features—such as shopping cart functionality, secure checkout, and account security—may not operate correctly.

These cookies cannot be disabled through our Website because they are required for basic functionality.

Examples include:

  • Session management

  • Security verification

  • Shopping cart functionality

  • Checkout process

  • Fraud prevention

Functional Cookies

Functional cookies help remember certain preferences, such as language settings or user choices, to improve your browsing experience.

These cookies may be enabled as additional Website functionality becomes available.

Performance and Analytics Cookies

At this time, Lenevia does not intentionally use third-party analytics cookies to monitor visitor behavior.

If analytics services such as Google Analytics or similar tools are implemented in the future, this Cookie Policy will be updated accordingly.

Marketing Cookies

Currently, Lenevia does not use advertising or behavioral marketing cookies.

Should we introduce advertising technologies such as social media pixels, remarketing services, or advertising platforms, this Policy will be revised before those technologies become active.

4. THIRD-PARTY COOKIES

Certain third-party service providers integrated into our Website may place their own cookies.

These providers may include:

  • Payment processors

  • Website hosting providers

  • E-commerce platform providers

  • Security services

Each third party maintains its own privacy and cookie practices.

Lenevia does not control the cookies placed by independent third-party providers.

5. SHOPIFY COOKIES

Our Website may be operated using the Shopify e-commerce platform.

Shopify automatically places certain cookies that are necessary for:

  • Secure checkout

  • Shopping cart functionality

  • Fraud detection

  • Store performance

  • Customer session management

These cookies are considered essential for operating an online store.

For additional information regarding Shopify cookies, users may consult Shopify's own privacy documentation.

6. MANAGING COOKIES

Most web browsers allow you to:

  • View stored cookies.

  • Delete cookies.

  • Block future cookies.

  • Receive notifications before cookies are stored.

Please note that disabling certain cookies may affect the functionality and performance of our Website.

Some features may become unavailable if essential cookies are disabled.

7. DO NOT TRACK

Some browsers include a "Do Not Track" (DNT) feature.

Currently, there is no universally accepted industry standard for responding to DNT signals.

Accordingly, our Website does not currently respond differently to browser-based Do Not Track requests.

8. CHANGES TO THIS COOKIE POLICY

Lenevia reserves the right to update this Cookie Policy at any time.

Changes become effective immediately upon publication on the Website.

The "Last Updated" date at the top of this document reflects the latest revision.

9. CONTACT US

If you have questions regarding this Cookie Policy, please contact us:

Lenevia

Website: https://lenevia.com

Email: contact@lenevia.com


LEGAL NOTICE

Last Updated: July 7, 2026

Legal Notice

Welcome to Lenevia.

This Legal Notice governs your access to and use of https://lenevia.com (the "Website"). By accessing or using this Website, you acknowledge that you have read, understood, and agree to comply with this Legal Notice, as well as our Terms & Conditions and all other policies published on this Website.

1. WEBSITE OWNER

This Website is owned and operated by:

Lenevia

Business Owner:

Camilo Alejandro Rodríguez Onofri

Business Address:

Av. Las Condes 14742, Apartment 206 B

Lo Barnechea, Chile

Email:

contact@lenevia.com

Website:

https://lenevia.com

2. PURPOSE OF THE WEBSITE

Lenevia is an online wellness brand offering carefully curated products related to personal wellness, beauty, self-care, and healthy living.

The information provided on this Website is intended for informational and commercial purposes only.

Nothing contained on this Website shall be interpreted as professional medical, legal, financial, or other professional advice.

3. ACCEPTANCE OF USE

By accessing this Website, users agree to use it lawfully, responsibly, and in accordance with applicable laws and these policies.

Users agree not to:

  • Use the Website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Disrupt Website functionality.

  • Interfere with Website security.

  • Upload malicious software.

  • Violate the rights of other users.

  • Misrepresent their identity.

  • Engage in fraudulent activities.

Lenevia reserves the right to suspend or terminate access for violations of these conditions.

4. INTELLECTUAL PROPERTY

Unless otherwise indicated, all content available on this Website is owned by or licensed to Lenevia.

This includes, without limitation:

  • Logos

  • Brand names

  • Product descriptions

  • Website design

  • Graphics

  • Images

  • Icons

  • Text

  • Videos

  • Source code

  • Layout

  • Visual elements

  • Digital assets

These materials are protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, transmitted, or commercially exploited without prior written permission from Lenevia.

Limited personal, non-commercial viewing is permitted.

5. TRADEMARKS

"Lenevia" and any associated logos, branding, slogans, or distinctive visual elements are the property of Lenevia unless otherwise stated.

Unauthorized use of our trademarks may violate intellectual property laws.

6. WEBSITE AVAILABILITY

While we strive to maintain continuous access to the Website, we do not guarantee uninterrupted availability.

The Website may occasionally become unavailable due to:

  • Maintenance;

  • Technical failures;

  • Security updates;

  • Internet disruptions;

  • Third-party service interruptions;

  • Events beyond our reasonable control.

Lenevia assumes no responsibility for temporary interruptions of service.

7. THIRD-PARTY SERVICES

Our Website may rely on third-party providers for services including:

  • Payment processing;

  • Website hosting;

  • Order fulfillment;

  • Shipping;

  • Fraud prevention;

  • Security services.

Each third-party provider operates independently and under its own legal terms and privacy practices.

Lenevia is not responsible for the content, policies, or practices of independent third-party providers.

8. DISCLAIMER OF WARRANTIES

This Website and all products, services, and information are provided on an "AS IS" and "AS AVAILABLE" basis.

To the fullest extent permitted by applicable law, Lenevia disclaims all warranties, whether express or implied, including but not limited to:

  • Merchantability;

  • Fitness for a particular purpose;

  • Non-infringement;

  • Continuous availability;

  • Accuracy of information.

We do not guarantee that the Website will always operate without interruption, errors, viruses, or other harmful components.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Lenevia shall not be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages arising from:

  • Use of the Website;

  • Inability to access the Website;

  • Purchase or use of products;

  • Website interruptions;

  • Technical failures;

  • Data loss;

  • Unauthorized access;

  • Third-party actions.

Our total liability for any claim shall never exceed the amount actually paid by the customer for the relevant order giving rise to the claim.

10. EXTERNAL LINKS

For the convenience of our users, the Website may occasionally include links to third-party websites.

These links do not constitute endorsements or recommendations.

Lenevia is not responsible for the content, products, services, or privacy practices of external websites.

Users access third-party websites entirely at their own risk.

11. MODIFICATIONS

We reserve the right to modify, suspend, discontinue, or update any portion of this Website, including its content, products, services, or legal documents, at any time without prior notice.

Continued use of the Website after changes have been published constitutes acceptance of those changes.

12. GOVERNING LAW

This Legal Notice shall be governed by and interpreted in accordance with the laws of the Republic of Chile, without regard to conflict of law principles.

Nothing in this Legal Notice limits any mandatory consumer protection rights that may apply under the laws of the jurisdiction in which a customer resides, where such rights cannot legally be waived.

13. DISPUTE RESOLUTION

We encourage customers to contact us first to resolve any dispute informally.

If a dispute cannot be resolved through good-faith discussions, it shall be submitted to the competent courts of the Republic of Chile, unless mandatory consumer protection laws require otherwise.

14. CONTACT INFORMATION

For any legal inquiries regarding this Website, please contact:

Lenevia

Website: https://lenevia.com

Email: contact@lenevia.com

Business Address:

Av. Las Condes 14742, Apartment 206 B

Lo Barnechea, Chile